Privacy policy
At CROWNWILLS we know you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about how we collect, use and disclose information about you.
How and why we use your information:
We do not sell or rent your information to anyone. We will only use your information when the law allows us to. Most commonly, we will use it in the following circumstances:
Where we have your consent:
We may collect your personal information directly from you via this website and / or as necessary to provide services to you in compliance with applicable data protection laws.
We collect this information in order to:
Where we need to perform a service or are about to enter into a contract:
We may receive your personal information from you in person, over the phone, or from a website form that you fill in for a quote. We will contact you by telephone to discuss any issues relevant to your circumstances and to book an appointment.
We may also receive your contact details from you by phone or through a website managed by us. We will contact you by phone to discuss your circumstances and book your appointment.
At your home visit or telephone appointment, our consultant will collect further information from you about yourself, your estate and the people you wish to include in your Will and other legal documents in order to provide the services you have requested.
We may contact you by phone, email or in writing if required in order to provide the services you have requested. Where relevant, we may contact HM Land Registry to verify your home ownership.
Where we have your explicit consent:
In certain circumstances we may contact your GP for an opinion regarding your testamentary capacity before providing services to you.
When we’re pursuing legitimate interests:
We may receive your personal information from you over the phone or from a website form that you fill in for more information about our service. We will contact you to discuss any issues relevant to your circumstances and keep in touch to see if you would like to book an appointment. You may ask us to stop processing your information in this manner at any time.
When you interact with our website, we may automatically collect technical data about your equipment, browsing actions, patterns and the website that referred you to our website. We collect this personal data by using cookies, server logs and other similar technologies. We may share anonymous data about your visit to our site for the purposes of benchmarking and understanding data trends. Technical data is collected from analytics and search information providers. Please see our cookie policy for further details, including how to opt out of sharing this information.
We may share the location of your Will with the National Will Register.
Please see our cookie policy for further details, including how to opt out of sharing this information.
Where we have a legal obligation
Where we are required by law to comply with legal or regulatory requests.
How do we share and disclose information to third parties?
We do not rent or sell your information to anyone.
Should you decide to become a client of CROWNWILLS, we may share your data with our relevant third party legal service providers in order to fulfil the services that you have requested.
How long do we retain your information?
We retain your information until you withdraw your consent for us to maintain contact with you, after which it is deleted.
If you choose to become a client of ours, we retain your information until the completion of the administration of your estate.
Your data protection rights
You have rights in connection with your personal data that include the following: to withdraw consent where you have given it, to be informed and have access to your personal data, to correct or complete inaccurate data, and in certain circumstances to restrict, request erasure, object to processing, or request portability of your personal data to another organisation.
If you wish to contact us regarding your data protection rights, please contact us.
The Information Commissioner’s Office (the ICO) is the supervisory authority that regulates personal data in the UK. You can get in touch with the ICO by:
Visiting their website: www.ico.org.uk
Calling them on 0303 123 1113
Writing to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow SK9 5AF
At CROWNWILLS we know you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about how we collect, use and disclose information about you.
How and why we use your information:
We do not sell or rent your information to anyone. We will only use your information when the law allows us to. Most commonly, we will use it in the following circumstances:
Where we have your consent:
We may collect your personal information directly from you via this website and / or as necessary to provide services to you in compliance with applicable data protection laws.
We collect this information in order to:
- Send you information about our services
- Contact you by telephone or email to arrange an appointment
- Discuss any issues relevant to your circumstances
- Assess whether our home visit service is appropriate for your circumstances
Where we need to perform a service or are about to enter into a contract:
We may receive your personal information from you in person, over the phone, or from a website form that you fill in for a quote. We will contact you by telephone to discuss any issues relevant to your circumstances and to book an appointment.
We may also receive your contact details from you by phone or through a website managed by us. We will contact you by phone to discuss your circumstances and book your appointment.
At your home visit or telephone appointment, our consultant will collect further information from you about yourself, your estate and the people you wish to include in your Will and other legal documents in order to provide the services you have requested.
We may contact you by phone, email or in writing if required in order to provide the services you have requested. Where relevant, we may contact HM Land Registry to verify your home ownership.
Where we have your explicit consent:
In certain circumstances we may contact your GP for an opinion regarding your testamentary capacity before providing services to you.
When we’re pursuing legitimate interests:
We may receive your personal information from you over the phone or from a website form that you fill in for more information about our service. We will contact you to discuss any issues relevant to your circumstances and keep in touch to see if you would like to book an appointment. You may ask us to stop processing your information in this manner at any time.
When you interact with our website, we may automatically collect technical data about your equipment, browsing actions, patterns and the website that referred you to our website. We collect this personal data by using cookies, server logs and other similar technologies. We may share anonymous data about your visit to our site for the purposes of benchmarking and understanding data trends. Technical data is collected from analytics and search information providers. Please see our cookie policy for further details, including how to opt out of sharing this information.
We may share the location of your Will with the National Will Register.
Please see our cookie policy for further details, including how to opt out of sharing this information.
Where we have a legal obligation
Where we are required by law to comply with legal or regulatory requests.
How do we share and disclose information to third parties?
We do not rent or sell your information to anyone.
Should you decide to become a client of CROWNWILLS, we may share your data with our relevant third party legal service providers in order to fulfil the services that you have requested.
How long do we retain your information?
We retain your information until you withdraw your consent for us to maintain contact with you, after which it is deleted.
If you choose to become a client of ours, we retain your information until the completion of the administration of your estate.
Your data protection rights
You have rights in connection with your personal data that include the following: to withdraw consent where you have given it, to be informed and have access to your personal data, to correct or complete inaccurate data, and in certain circumstances to restrict, request erasure, object to processing, or request portability of your personal data to another organisation.
If you wish to contact us regarding your data protection rights, please contact us.
The Information Commissioner’s Office (the ICO) is the supervisory authority that regulates personal data in the UK. You can get in touch with the ICO by:
Visiting their website: www.ico.org.uk
Calling them on 0303 123 1113
Writing to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow SK9 5AF